A busy dental clinic was running patient records on an aging setup with no IT support and no clear handle on its PHIPA obligations. Enrage became its outsourced IT team.
Representative example — details anonymized to protect client confidentiality.
Systems were slow and unmonitored, backups were a question mark, and staff turnover meant old accounts were never removed — a real risk for a clinic holding patient health information under PHIPA. With no IT support, small problems became lost hours at the front desk.
The clinic now runs on a monitored, backed-up system with PHIPA-aware controls — and the front desk spends its time on patients, not IT problems.
Handing IT to one accountable local team meant issues got fixed fast, and the practice could finally show it was handling patient information responsibly.
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